Handling Times

• Orders are processed within 1-3 business days, Monday to Friday.
• The cut-off time for orders is 11 AM.
• Certain restrictions prevent us from delivering products to all geographical locations (some country areas), if we are unable to deliver we will advise and refund your order immediately

Shipping Fees

• Free shipping on orders 
  

Peak Season Delivery Times

• Victoria: Approximately 3-6 working days
• NSW, SA, ACT, QLD: Approximately 3-8 working days
• WA, NT, TAS: Approximately 12-19 working days

All orders are shipped from Australia the next business day after full payment is received. Pet Food Online uses various couriers to ensure efficient delivery at reasonable rates. To identify the courier linked to your tracking number, please check here.

Partnered Couriers

Australia Post

• For items weighing 22kg or less: Shipped via Australia Post’s eParcel system.
• Tracking: Each parcel includes a barcoded address label for tracking through Australia Post’s online tool. You will receive a consignment number for tracking on the Australia Post website.

Delivery Times:

• Within the Same State:

  • Regular Parcel:
    • Within metropolitan areas or the same city: 3-4 days
    • Between a metropolitan area and country locations: 3-4 days
    • Between country locations: 4-5 days

• To Other States:

  • Regular Parcel:
    • Between Melbourne/Sydney, Melbourne/Canberra, or Melbourne/Adelaide (metropolitan areas): 3-5 days
    • Between Melbourne/Brisbane or Melbourne/Tasmania (metropolitan areas): 4-8 days
    • To other interstate locations: Please inquire at your local office

Aramex

• For items under 22kg with a lower cost than eParcel: Shipped via Aramex.
• Tracking: You will receive an email confirmation with a tracking number upon dispatch.
• Delivery Requirements: Aramex requires a non-PO Box address. Providing incorrect information will delay dispatch until accurate details are received from our customer service team.
• Track Your Order: Use the provided tracking number to track Aramex-dispatched items here.

If you have any questions please contact us on 

 

Pet Foods Online

21 Ojinja Road, Alexandra Headland, QLD 4572, Australia

Mobile: 0411 068 713

Email: petfoodsonlineaus@gmail.com